Returns:
Returns must be made within 30 days of invoice date. Exceptions may be made for returns between 31-60 days from invoice date but are subject to a 20% restock fee..
Merchandise must be new and in re-sellable condition, in the original unopened packaging and must include any manuals, and all accessories/hardware provided by the manufacturer.
Return Authorization form is found under Contact Us > Return Authorization Return Authorizations:
We will need the following information in order to process your Return Authorization:
- Order Number
- Order Date
- Your Name
- Your Email Address (as on the order confirmation)
Once you have submitted the RA, you will receive an email with instructions and a return address.
Please write the RA# on the outside of the box. Customer is responsible for any and all return shipping charges.
Please be sure to use USPS, UPS or Fed Ex with proof of delivery for any return shipments. If the product is valued over $100.00 you may want to include insurance.
Returns without Return Authorizations will no longer be accepted.
How Refunds Work
Refunds will be less shipping/handling fees. If your order was under $49.00 and shipping/handling fees were charged, your refund will be less the shipping/handling fee. For example if your order was $39.95 + $11.50 for shipping/handling with an order total of $51.45 your refund will be for the product total (in this example $39.95).
If your order qualifies for free shipping/handling, you will receive a refund less 20% of the total to cover the outbound shipping and and handling fees. For example if your order total is $99.99 your refund will be less 20% for shipping/handling/restock, your refund will be $79.99. Please note that this 20% fee is charged to me from the manufacturer, its not something I make any profit from.
If you return items that were purchased on sale or discounted, the refund will be based on the discounted amount. Refunds may be in the form of paper checks or credit card refunds depending on how old the return is and is determined by SuperGourd.
Received Wrong item
While it is rare, should you receive the wrong item, please call us at 814-232-5048. We will rectify the error quickly. Please have your order number handy when you call.
Cancellations:
Order cancellations must be submitted in writing to Purple Martin Products LLC using the “Contact Us” form, choose from the drop down menu “Order Status > Cancel Order” You will request in writing that you wish to cancel your order.
Be sure to include your name and order number.
Should you cancel your order you will receive a refund for the full amount applied to the payment method you used OR you can have a store credit for the full amount that can be applied to any future order.
If the order has shipped it becomes the customers responsibility and you will need to follow the instructions for a return and request an Return Authorization.
