Returns. All items to be returned in good condition within 30 days of invoice date. Customer assumes all shipping charges on returns unless the item is defective or damaged or the result of our error. Refund will be applied to the payment method used. No returns after 60 days. Please Contact Us for a Return Authorization number. Returns without RA# will not be accepted.
Absolutely no returns on used items or items not in resalable condition. No COD returns will be accepted. No returns after 60 days of purchase.
Customer ordered the wrong item. We are sorry to hear you ordered the incorrect item. Would you like to exchange it for the correct item? Please contact us via email as to what you would like to do and what additional shipping fees may be involved.
Box your item and take it your local post office. Ship the item to:
Troyer’s Bird’s Paradise
20785 Morris Rd.
Conneautville, PA 16406
814-587-2756
Refunds. Refund will be applied to the payment method used.
Damage Claims. If your packaging appears damaged open the boxes and check your package or damaged or missing pieces. Use your instruction sheet as a guideline. Please notify us with any damage, ideally within 30 days, and if possible, include a photo of the damage (we use the photos for our claims). We will repair or replace the damaged item at our expense.
